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FAQs for Direct Deposit

Frequently asked questions

Initial Unemployment Compensation Claim Form

How to avoid or reduce fees when using your debit card

Benefit rate table

UC claims office locations

FAQs for interstate claims

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Your Debit Card
How to Avoid or Reduce Fees

Print this information for your records:  Printable version.

The Chase Visa debit card packet you receive will contain important information concerning activating and using your card. It will also include information about surcharges and fees that may apply to the card. Below are some tips on how to avoid fees when using your card:

  • Use your card anywhere (retail stores) that accepts VISA debit cards instead of using cash.
  • Use the cash-back option: A point-of-sale withdrawal lets you withdraw money without having to pay surcharges and fees. Simply tell the store clerk you choose the cash-back option and enter your PIN
  • Visit a Chase or Visa Member bank to receive free bank teller service (inside the bank) to:
    • Withdraw the entire account balance
    • Withdraw large dollar amounts that exceed ATM withdrawal limits
    • Withdraw small dollar amounts not allowed at ATMs
  • Avoid using a Non Chase ATM to perform balance inquiries, which may result in fees.  Check your balance by using a Chase, Allpoint or WesBanco ATM, calling Chase toll free at 1-877-863-2564 or on the Web site at

Contact Chase Customer Service at 1-877-863-2564 for assistance regarding your card. For questions concerning your claim, contact your local WorkForce West Virginia Claims Office.

Document downloads

NOTICE: How to order a new or replacement debit card Download PDF.

ATMs with no fee for
Chase debit card
 Download PDF.

Initial Unemployment Compensation Claim Form Download PDF.

Work History Download PDF.

Claimant Handbook Download PDF.

Using Your Debit Card
Download PDF.

Debit card fee schedule Download PDF.