West Virginia Department of Commerce Metsch Refractories Inc. (MRI)

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Metsch Refractories Inc. (MRI)



Metsch Refractories Inc.

Metsch Refractories Inc. Logo
Project Type:
Expansion
Location: Hancock County
Metsch Refractories Inc., (MRI) is a custom design manufacturer of technical ceramic components for the OEM appliance and electrical equipment industries, as well as consumable refractory ceramic shapes for the foundry market. A family-owned corporation, Metsch was established in 1952 and continues to operate under thirdgeneration family management from its location in Chester, West Virginia.

Having gained the share of the U.S. market that Metsch could reasonably expect, the company set out in 1994 to develop export markets for its products. By 2007, Metsch had achieved “net export” sales status with more than 50 percent of its sales outside the U.S. The successful development of an export customer base came with the expectation for consistent quality products shipment, made especially vital due to the long supply line. To verify the management and production capabilities to meet this expectation, Metsch decided in early 2008 to pursue registration to the ISO 9001 quality management system.

Embarking on the pathway towards ISO 9001 registration is a major effort for which Metsch has looked to the GGWFP for training assistance. Initially, the effort has focused on “train-the-trainers” classes.

Paul Weymouth, quality assurance manager cites the training experience made possible through the GGWFP as key to Metsch making early progress toward the goal of ISO 9001 registration. “The internal auditing training made possible through this program allows us to begin the cycle of procedure writing, auditing, process improvement and management review. All of these elements are necessary to build a sound QMS system and achieve ISO 9001 registration.”

Weymouth expects Metsch to continue to call upon the GGWFP for additional employee training, not only during the on-going effort to achieve ISO 9001 registration, but to build the employee skills necessary to maintain the registration once it is achieved. Metsch anticipates future growth to come via the export market and sees ISO 9001 registration as another means to secure the confidence of offshore customers who will grow their business with Metsch.
“The internal auditing training made possible through this program allows us to begin the cycle of procedure writing, auditing, process improvement and management review. All of these elements are necessary to build a sound QMS system and achieve ISO 9001 registration.”

Paul Weymouth,
Quality Assurance Manager